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FAQs

 

FAQs

Q1. Can I book my appointment through the phone or via email?

Q2. How can I pay for my fee?

Q3. I tried to book an appointment through your automatic on-line appointment booking system Prenota OnLine but the first available appointment is not suitable for my needs. What can I do?

Q4. Where can I find information on…?

Q5. Where can I obtain an apostille from?

Q6. Where can I obtain a translation in English or in Italian of documents drafted in other languages?

Q7. How can I obtain an Italian police clearance (certificato penale or certificato dei carichi pendenti)?

Q8. Which is the best way to contact this Consulate?

 

Q1. Can I book my appointment through the phone or via email?

A. NO. The only way to book your appointment is by registering with our automatic on-line appointment booking system Prenota OnLine. Please click here for further information.

Q2. How can I pay for my fee?

A. For information on fees and method of payment click here.

From January 2017, visa fees only are also payable with credit card (2% surcharge applied) or EFTPOS (AUD 2 fee applied).

Q3. I tried to book an appointment through your automatic on-line appointment booking system Prenota OnLine but the first available appointment is not suitable for my needs. What can I do?

A. In this case our advice is to book the first available appointment and then check periodically if any earlier or different spot is made available due to other customers’ cancellation.

Q4. Where can I find information on…?

Click here for information on our services and how to book an appointment.

Q5. Where can I obtain an apostille from?

A. In Victoria, from APO, Level 2, 747 Collins St., Docklands VIC 3008. In Tasmania, from 111 Macquarie St., Hobart TAS 7000). Translations must never be apostillized, apostìlles are never to be translated.

Q6. Where can I obtain a translation in English or in Italian of documents drafted in other languages?

A. Just visit www.naati.com.au for a list of authorized translators.

Q7. How can I obtain an Italian police clearance (certificato penale or certificato dei carichi pendenti)?

R. A Certificato Penale or a Certificato dei Carichi Pendenti ( Police Clearance) from the relevant Italian authorities can only be obtained from the Procura della Repubblica (Public Prosecutor’s Office) of the Court under whose jurisdiction the Italian town where the applicant resided falls, regardless of the applicant’s place of residence and current citizenship .

All requests need to be submitted to the relevant Court either directly, by proxy or through the Procura’s website, where all applicable fees are specified.

Applicants need to refer to the same Court to have said certificates apostillized, so they can be used in Australia. No translations of apostilles, no apostilles on translations.

For a list of translators from and into English visit www.naati.com.au.

Q8. Which is the best way to contact this Consulate?

A. The best way to contact us is through our online form.


Author:

RM AM

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